Commitment #3 | Develop inclusive service channels for accessing public services
What is the commitment?
Provide inclusive service channels for access to public services in order to:
- increase the availability of telephone solutions, videoconferencing, chat or other digital inclusion tools;
- reinforce the availability of multilingual options and Portuguese sign language, whenever applicable.
Such changes should be preceded by prior consultation with different groups of potential users
Progress
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Legend:
Macro Activitie 1 - Identification of the most sought-after services and assess responsiveness to the profiles of users with vulnerabilities.
Macro Activitie 2 - Detailed design of the working model by videoconference, in the service-user and user-service fluxes.
Macro Activitie 3 - Adaptation of the service to meet the needs and difficulties of users with vulnerabilities.
Macro Activitie 4 - Tests and corrections.
Macro Activitie 5 - Availability of at least three services with inclusive care.
Description of expected results:
- Increase of the penetration rate of digital, inclusive communication solutions in public services;
- Increase of the volume of languages made available in digital public services;
- Increase of the number of digital public services with multilingual solutions;
- Increase of the use of public services by the above segments
